The Pet Hotel
one stop hassle free facilities and quarantine station
 
 
 

With the exception of animals from Australia, New Zealand, UK and Ireland, all cats and dogs entering Singapore have to be quarantined for a minimum 30-day period. In no circumstance, is there an exception to this requirement. This is to prevent the spreading of pet related diseases such as Rabies.

 

1. How long is the quarantine period & when does the time start?
2. Does my pet have to have a Rabies vaccination, especially if he just received one?
3. What about other vaccinations or treatments?
4. How much does it cost to quarantine my pet?
5. Should I visit my pet during the quarantine period?
6. What are the visiting hours?
7. Where is the quarantine station & how do I get there?
8. Can I take my animal out of the kennel / cattery during visiting hours?
9. As I travel frequently, can I have a friend visit my pet?
10. How do animals cope with the Singaporean climate?
11. Can I have a air-conditioned room for my pet?
12. How big are the kennels / cattery cages?
13. Is there a veterinarian on duty, and if so, when?
14. What type of food is given to the animals at the quarantine station, & how often are they fed?
15. My pets require a special diet &/or medication - will someone give these?
16. Can I bring my own food, toys, pillows, bedding etc. for my pet?
17. What preventative health measures should be taken during the quarantine period?
18. What additional services are available to the animals in quarantine?
19. When are pets discharged after their quarantine is finished?
20. Can The Pet Hotel deliver my pet/s to my home after discharge?


1. How long is the quarantine period & when does the time start?
As mentioned above, all cats and dogs (with the exception of those mentioned) need to be quarantined for a minimum 30-day period. And the quarantine period will start immediately after the Rabies vaccination.
2. Does my pet have to have a Rabies vaccination, especially if he just received one?
Yes. The Rabies vaccination is compulsory regardless of current vaccination status.
3. What about other vaccinations or treatments?

Dogs must have current routine vaccinations (more than 2 weeks, less than 1 year) for distemper, hepatitis and parvovirus. Puppies under the age of 4 months must have received 2 vaccinations, one month apart, the latter at least 2 weeks prior to entry into Singapore. There is no vaccination requirement for cats, although it is strongly recommended that routine vaccinations be up-to-date.

Currently, there has yet to be legal requirements for animals to be treated for external parasites prior to entry. However, if the veterinary examination show evidence of the animal to be infested, appropriate treatment would be administered without the need for consent.

4. How much does it cost to quarantine my pet?
Please contact The Pet Hotel to enquire about the latest rates.
5. Should I visit my pet during the quarantine period?
Yes! Animal visitation is in fact very much encouraged! Owners are urged to visit the quarantine stations as soon as possible after the pet's arrival. This helps the pet to adapt to the new environment it is placed in. It is also vital that you provide information on the general behavior of the pet, hence facilitating the Quarantine process.
6. What are the visiting hours?
Exercise hours
Mon - Fri: 4.00 pm - 5.30 pm
Sat: 3.00 pm - 5.30 pm
Sun and Public Holidays: Closed

Visiting hours
Mon - Fri: 4.00 pm - 6.00 pm
Sat: 2.00 pm - 6.00 pm
Sun and Public Holidays: Closed

Quarantine discharge hours
Mon - Sun and Public Holidays: 10.00 am - 12.00 pm
7. Where is the quarantine station & how do I get there?
The Sembawang Animal Quarantine Station (map) is managed by AVA. The Pet Hotel will still provide the import handling and clearance services for you.

10 Lorong Chencharu Singapore 769197
Tel: (65) 64822724
Fax: (65) 64822726
8. Can I take my animal out of the kennel / cattery during visiting hours?
No. The AVA has stipulated that the removal of a pet from its quarantine accommodation, may result in the extension of the quarantine period.
9. As I travel frequently, can I have a friend visit my pet?
It is required that any visitor, has a written letter of authorization from the owner of the pet. However, approval is at the discretion of the management of The Pet Hotel.
10. How do animals cope with the Singaporean climate?
Naturally, animals from a temperate region would take time to acclimatize with Singapore's hot and humid conditions. Hence, if your pet was previously from a cooler country, we strongly advice you to request for an air-conditioned kennel/cattery. (Air-conditioned spaces can be arranged if requested)
11. Can I have a air-conditioned room for my pet?
Yes, air-conditioned kennels / cattery areas are available for pets. Please see the quarantine form pages for the additional costs incurred for these services. These spaces are assigned on a "first into station, first served" basis, and are subject to availability. Please note: cats must undergo flea treatment before entry into the air-conditioned cattery. The management reserves the right to refuse any optional services requested.
12. How big are the kennels / cattery cages?
Dog Kennels Cattery
Indoor 6 x 12 ft Air-con 3 x 3 x 6 ft
Outdoor 6 x 10 ft Standard 3 x 3 x 3 ft
13. Is there a veterinarian on duty, and if so, when?
Yes. A veterinarian is always on duty during visiting hours.
14. What type of food is given to the animals at the quarantine station, & how often are they fed?
Animals are fed once or twice daily, as directed by the owner, with agreement from the consultation veterinarian. The animals in quarantine are provided with high-quality premium USA-manufactured dry food (Science Diet).
15. My pets require a special diet &/or medication - will someone give these?
We can cater for such requests if notified prior to the pet's quarantine period. This is to ensure that stocks of the pet's diet are available. Alternatively, a personal supply of the particular diet can be arranged. Such additional services would incur an additional fee.
As for medication, it is important that it is supplied by the owner in sufficient quantity to last through the quarantine period. Prior notification is essential as well.
16. Can I bring my own food, toys, pillows, bedding etc. for my pet?
Yes. Such items may be provided but at the owners risk, as they may have to be destroyed at the end of the quarantine period.
17. What preventative health measures should be taken during the quarantine period?
Animals may be exposed to a variety of potentially serious diseases whilst in quarantine. Many can be prevented with the appropriate prophylactic measures. All routine vaccinations should be current, for dogs ( & cats ) heartworm prophylaxis should continue throughout the quarantine period (if not currently taking heartworm preventatives, these should be started within 4 - 6 weeks of arrival in Singapore), dogs should be kept free of ticks (tick-borne diseases are common here) and cats free of fleas. Due to the hot and humid environment it is recommended that dogs be bathed weekly (with "deticking" on arrival and discharge) to minimise dermatological complaints and heat stress.
18. What additional services are available to the animals in quarantine?
The Pet Hotel provides additional services such as grooming, bathing, daily exercise programmes, daily companions for our boarders, special dietary regimes, transport home after the quarantine period and organising the application for the mandatory dog licence. Please see the quarantine application form for the services available.
19. When are pets discharged after their quarantine is finished?
Pets that have completed their quarantine period are discharged Monday to Sunday between 10.00 a.m. to 11.00 p.m., except public holidays (for pets due for discharge on a public holiday, please call in advance to arrange times with our Quarantine Manager). For dogs, the regulations of the Animal Control Centre (AVA) require the presentation of the mandatory dog licence prior to release.
20. Can The Pet Hotel deliver my pet/s to my home after discharge?

Yes. We are most happy to make the necessary arrangements to send your pet to its new home. Please contact us in advance if you need our service in this area.

 

 

 
   
   
 
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