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Import
Services
Importing of animals into Singapore can be a real hassle if you are
unfamiliar with the local regulations. THE PET HOTEL is the ONLY
company that can offer a "ONE-STOP, HASSLE FREE" service for clients
who wish to relocate their pets from overseas destinations into
Singapore because, with effective from 15th February 2002, THE PET
HOTEL is the managing operator for Singapore's only quarantine station,
and hence, we are able to offer a complete "door to door" service
efficiently.
Please
download the necessary forms here.
Important prerequisites for animals being imported into Singapore.
Health
Certificate
An original certificate, issued by a private or government
Veterinarian, stating "the pet is healthy and free from any contagious
or infectious disease at the time of inspection" is required for all
pet/s entering Singapore. All dogs and cats need to be detick/deflea
and deworm prior to their quarantine in JAQS. These treatments can be
done at least 2 days but not more than 10 days prior to export and must
be certify on the health certificate. Please note that the date of
certification must be within 7 days from the date of entry into
Singapore.
Vaccination
Card
All dogs arriving into Singapore must be vaccinated against Distemper,
Hepatitis and Parvo Virus. Cats must be vaccinated against Cat Flu
(Feline calicivirus, Feline viral rhinotracheitis, Chlamydia psittaci)
and Cat enteritis (or Feline Panleukopaenia/ Felilne parvovirus). All
these, vaccinations have to be more than 2 weeks but less than 1 year
prior to entry into Singapore.
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Microchip
From September 2004, all imported
dogs and cats must be identified with an ISO-compatible microchip.
Dogs/cats without or with unreadable microchips may be deported or
detained for any necessary action. This would be at the discretion of
the Director-General, Agri-food & Veterinary Services. The
importer shall bear the cost of the deportation, detention, and
implantation of microchip, if necessary.
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Import
Permit and Reservation of Quarantine Space
An Application for Permit to Import Animals / Birds as Personal Pets
must be completed and forwarded to the Agri-food and Veterinary
Authority. On top of that, an Application & Acceptance for
Animal Quarantine Space (AA Form) must be completed and sent to the
Regulatory Services Branch.
Dogs and cats from Australia, New Zealand, United Kingdom and Ireland
are exempt from quarantine.
Our
import handling services & charges are as follows:
| ** |
Import permit - AVA |
| ** |
Application for import permit/reservation for
quarantine space at AVA |
| ** |
Cargo Clearance upon pet's arrival |
| ** |
Custom Clearance |
| ** |
Transfer of pet from cargo terminal to CAPQS
(Holding Area for Pets) |
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| (a) For the first pet in a shipment |
$300.00 |
| (b)
For each additional pet in the same shipment - in addition to (a) |
$100.00 |
| (c)
For airport clearance outside office hour Mondays to Fridays ; 9.00 am
to 6.00 pm - in addition to (a) |
$100.00 |
| (d)
For airport clearance on Saturdays, Sundays and Public Holidays - in
addition to (a) |
$100.00 |
Prices stated are subjected to changes without notice. Please contact The Pet
Hotel for a quotation. |
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*The
Pet Hotel will do its best to get the pet/s cleared during the
designated time, in the event that the pet/s was unable to be cleared
in time, The Pet Hotel cannot be held responsible. Food and water would
be given to the pet/s.
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For
price on quarantine and other optional services, kindly refer to the
Application and Acceptance For Animal Quarantine Space here.
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Should
your pet be traveling in either as excess baggage or as cargo, we
strongly advice you to avoid arriving on:
Saturdays after
10.00am
As the Changi Airport Animal & Plant Quarantine Station
(CAPQS), operated by Agri-food & Veterinary Authority (AVA),
ceases operation at 12.30pm sharp, any pet that cannot be cleared by
then will be confined in its cage until the following afternoon.
Sundays
As the CAPQS operation hours are from 1pm to 4pm on Sundays, clearance
must be done during this time frame. Any delay will lead to pets'
confinement in their cage till the next morning
Eve
of Public Holidays & Public Holidays
As above, short operation hours by the CAPQS may cause cage confinement
till the next working day
You
may view and download these forms following the links above, or
alternatively download the complete set, along with the quarantine
kennel charges, terms & conditions and a map for the quarantine
kennels here.
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Changi
Plant and Animal Quarantine Station (CAPQ) operating hours:
| Mondays
to Fridays |
8.30
am - 11pm |
| Saturdays
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8.30
am - 1pm
6.00pm - 11pm |
| Sundays
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1pm
- 6pm |
| Public
Holidays |
closed
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Note:
Pet/s arriving outside of CAPQ operating hours cannot be claim from
airline and as such, will remain in their cage/s.
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What
should you do when your pet arrive Singapore ?
As
excess baggage :
Being appointed by you as your agent, we will inform the airline's lost
& found counter about your arrival. You should report to the
lost & found counter immediately after clearing yourself with
the Immigration. It is necessary to supply the counter staff a copy of
the Import Permit ( which we will fax you after we obtained it ). There
will be a "passover" form for you to sign, where you are required to
fill up your local address and telephone numbers. "DO NOT" hand the
original documents (Health Certificate and Vaccination Records) to the
counter staff.
Proceed on to collect your baggages and meet our assigned staff who
will be carrying a placard with your name on it after clearing the
Customs Hall. Hand all original documents to our staff and he will
proceed on with the necessary clearance.
Should you have any further question, please contact us at 626 800 13
As cargo :
Nothing !! Just make sure that the pet/s is consign to us. The cargo
will inform us about the flight details and we will follow up with the
necessary clearance. Be sure that the necessary original documents
accompanies the shipment.
Pet arriving as Cargo must indicate on Airwaybill( as Consignee) : -
The Pet Hotel,
20 Pasir Ris Farmway II,
Singapore 519317,
Tel: 658 22222, Fax: 6583 4986
(Owner: __________________________________ ).
We need the Airwaybill number, Flight number and date of arrival at
least 3 working days prior to entry of pet/s so as to track and ensure
prompt clearance.
By road :
Owners who wish to import their pets to Singapore by road from Malaysia
is strongly advised to use the Tuas Checkpoint. Upon arrival at the
checkpoint, follow the lorry lane which will lead you to the cargo
terminal. The AVA inspection office is at building A4. Our appointed
staff will be there with the AVA Officer waiting for you. Hand all
original documents to our staff and he will proceed on with the
clearance. Please ensure that your pets are in the travelling crate
while travelling.
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Should you encounter further doubt/s or is
interested in our service, please do not hesitate to contact us at (65)
6268 0013 or you can e-mail us at pethotel@singnet.com.sg
or tph_quarantine@pacific.net.sg
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